Terms of Service

This website is operated by Lomexi.com. Throughout the site, the terms “we”, “us” and “our” refer to Lomexi. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, merchants, and content contributors. Please read them carefully before using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, then you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms. You can review the latest version at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our site. Your continued use of the website after any changes constitutes your acceptance of those changes.

1. Eligibility

  • By using our Site, you represent and warrant that you are at least 18 years of age, or that you are accessing the Site under the supervision and consent of a parent or legal guardian.

  • You must have the legal capacity to enter into binding agreements under applicable law. If you are using the Site on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms.

  • We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion if we reasonably believe:

    • You do not meet these eligibility requirements,

    • You are misusing the Site or services, or

    • Your actions could harm Lomexi, our customers, or third parties.

2. Use of Our Site

  • You agree to use the Site solely for lawful purposes and in accordance with these Terms, our Privacy Policy, and all applicable laws and regulations.

  • Prohibited activities include, but are not limited to:

    • Engaging in fraudulent transactions or misrepresenting your identity.

    • Uploading or transmitting viruses, malware, or harmful code that could interfere with the operation of the Site.

    • Attempting to gain unauthorized access to our systems, servers, or databases.

    • Collecting or harvesting information from the Site, such as customer details, without prior written consent.

    • Using automated systems (bots, crawlers, scrapers) to extract data or interfere with site performance.

  • Any violation of these rules may result in immediate termination of your account and may also expose you to civil or criminal liability.

3. Account Registration

  • Some features of our Site, such as order tracking and faster checkout, may require you to create a personal account.

  • When registering, you must:

    • Provide accurate, complete, and current information (e.g., name, email, shipping address).

    • Keep your account details up-to-date to ensure proper order processing and communication.

  • You are solely responsible for:

    • Maintaining the confidentiality of your password and login details.

    • Restricting access to your account from unauthorized persons.

    • All activities conducted under your account, whether authorized by you or not.

  • If you suspect unauthorized use of your account, you must notify us immediately at [email protected]. Lomexi is not liable for losses resulting from unauthorized use unless it is directly caused by our negligence.

  • We reserve the right to suspend or terminate accounts that:

    • Contain false or misleading information,

    • Are used for unlawful or fraudulent activities,

    • Violate these Terms or harm the reputation of Lomexi.

4. Product Information & Availability

We make every effort to ensure that product descriptions, images, pricing, and availability displayed on our Site are accurate and up to date. However, errors may occur from time to time.

  • Descriptions & Images: Product colors, textures, or dimensions may appear differently depending on your device settings. These variations do not qualify as defects.

  • Availability: Products may sell out quickly or become unavailable without prior notice. If an item in your order is out of stock, we will contact you to offer an alternative or a refund.

  • Right to Modify: Lomexi reserves the right to modify or discontinue products at any time without liability.

  • Typographical Errors: If a product is listed at an incorrect price or with incorrect information, we reserve the right to refuse or cancel any orders placed for that product, regardless of whether the order has been confirmed or payment has been processed. If your payment has already been charged, we will issue a refund.

5. Orders & Payments

When you place an order through our Site, you agree to provide complete and accurate information to ensure successful processing.

  • Order Confirmation: After placing an order, you will receive an email acknowledgment. This does not mean your order has been accepted. Acceptance occurs only when your payment is approved, and the product is dispatched.

  • Payment Methods: We accept major credit/debit cards and other secure payment options provided at checkout (e.g., Stripe, PayPal). By submitting payment details, you represent and warrant that you are authorized to use the selected payment method.

  • Fraud Prevention: Orders may be subject to verification checks. We reserve the right to refuse or cancel orders suspected of fraud, unauthorized activity, or violation of these Terms.

  • Currency & Taxes: All prices are listed in U.S. dollars (USD). Applicable sales tax will be calculated at checkout based on your shipping address.

6. Shipping & Delivery

Shipping and delivery are handled according to our Shipping Policy, which forms part of these Terms.

  • Processing Times: Orders are typically processed within 3–5 business days, though delays may occur during peak periods.

  • Delivery Estimates: Standard shipping typically takes 7–10 business days within the contiguous U.S. and 14–20 business days for rural or non-contiguous states. Delivery times are estimates only and not guaranteed.

  • Responsibility: Once your order is handed over to the carrier, risk of loss or damage passes to you. We are not liable for delays, losses, or damages caused by shipping carriers or circumstances beyond our control.

  • Incorrect Information: Customers are responsible for providing accurate shipping details. Orders returned due to incorrect addresses or unclaimed deliveries may incur additional fees or partial refunds (excluding shipping costs).

7. Returns & Refunds

Our return and refund process is governed by our Refund & Return Policy, which is incorporated into these Terms.

  • Eligibility: Returns are only accepted if the item is defective, damaged, or incorrect upon arrival. Customers must notify us within 7 calendar days of delivery and provide supporting evidence (photos or videos).

  • Exclusions: We do not accept returns or refunds for reasons such as customer error (wrong item ordered, change of mind, or dissatisfaction with product size/color if accurately described on our Site).

  • Refund Method: Approved refunds will be processed back to the original payment method used at checkout. Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

  • Shipping Costs: Original shipping fees are non-refundable, and customers may be responsible for return shipping unless otherwise agreed.

8. Intellectual Property

All content and materials available on our Site are the exclusive property of Lomexi or its licensors and are protected by copyright, trademark, and intellectual property laws.

  • Protected Content: This includes, but is not limited to, product designs, photographs, graphics, logos, written descriptions, and overall site design.

  • Restrictions: You may not copy, reproduce, distribute, modify, display, or exploit any content for commercial purposes without prior written consent from Lomexi.

  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal shopping purposes only. Any unauthorized use of Site content may result in legal action.

9. Limitation of Liability

To the maximum extent permitted by law, Lomexi shall not be held liable for any damages arising from or related to your use of the Site or products purchased from us.

  • Indirect Damages: We are not responsible for incidental, special, punitive, or consequential damages, including but not limited to loss of profits, revenue, or data.

  • Product Use: Our products should be used according to the provided instructions and intended purposes. We are not liable for misuse, improper handling, or modifications made by the customer.

  • Maximum Liability: In any case, our total liability will not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lomexi, its affiliates, employees, officers, and partners from and against any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of:

  • Your use or misuse of the Site or products.

  • Violation of these Terms or any applicable laws.

  • Infringement of intellectual property rights or misuse of third-party content through our Site.
    This obligation will survive the termination or expiration of these Terms and your use of the Site.

11. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Lomexi.

  • No Endorsement: Inclusion of these links does not imply endorsement or association with the third parties. They are provided for your convenience only.

  • Third-Party Policies: We are not responsible for the content, terms, or privacy practices of any third-party websites. You are encouraged to review their policies before engaging in transactions or providing personal information.

  • Liability: Lomexi shall not be held liable for any damages, losses, or issues arising from your use of third-party websites or services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

  • Jurisdiction: Any disputes or claims arising from these Terms or your use of the Site shall be resolved exclusively in the state or federal courts where Lomexi is registered and conducts its business.

  • Compliance: You agree to comply with all applicable local, state, and federal laws when using the Site or purchasing products.

13. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time, at our sole discretion.

  • Notification: If changes are made, the revised Terms will be posted on this page with an updated “Last Updated” date.

  • Continued Use: Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

  • Customer Responsibility: It is your responsibility to review these Terms periodically to stay informed about updates.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please reach out to us.
📧 Email: [email protected]
We aim to respond to all inquiries within 1–3 business days.