Shipping Policy

At Lomexi, our priority is to deliver your orders quickly, safely, and reliably across the United States. We work closely with trusted shipping carriers to ensure your items arrive in good condition and within the expected timeframe. Please take a moment to review the details of our shipping process, fees, and timelines before placing your order.

1. Shipping Fee

We offer a simple and transparent shipping structure for all U.S. customers:

  • A flat-rate standard shipping fee of $6.99 applies to every order, regardless of size, weight, or destination.

  • This approach ensures predictable costs and avoids unexpected charges during checkout.

  • Shipping fees are non-refundable unless your order qualifies for a return due to our error (e.g., defective or incorrect item shipped).

2. Order Processing

Once your order is placed, it goes through our careful preparation process:

  • Standard processing time: Orders are prepared and packed within 3–5 business days (Monday through Friday, excluding official holidays).

  • Peak seasons: During high-demand periods, such as holidays or promotional sales, processing may take up to 7 business days due to increased order volume.

  • Once your order has been shipped, you will receive an email confirmation containing your tracking number so you can follow its journey.

We make every effort to process and dispatch orders as quickly as possible while maintaining quality control.

3. Delivery Estimates (Standard Shipping)

Delivery times depend on your location within the United States:

  • Contiguous U.S. (urban areas): Estimated delivery within 7–10 business days after dispatch.

  • Rural areas or non-contiguous states (e.g., Alaska, Hawaii, and U.S. territories): Estimated delivery within 14–20 business days after dispatch.

Please note that these timeframes are estimates only. External factors such as severe weather, carrier delays, or seasonal surges may cause unexpected changes in delivery schedules.

4. Tracking Your Order

We provide tracking for every order to give you peace of mind:

  • A tracking number will typically be issued within 3 business days of your order being processed.

  • Tracking details will be sent to the email address you provided at checkout.

  • If you do not receive tracking information within this timeframe, please contact us at [email protected] and we will assist you promptly.

5. Incorrect or Incomplete Addresses

To ensure successful delivery, please double-check your shipping information at checkout:

  • Customers are responsible for entering a complete and accurate address before submitting the order.

  • If a package is returned to us due to an incorrect or incomplete address, or if the delivery goes unclaimed, we may issue a partial refund once the item is safely returned to our warehouse (shipping costs will not be refunded).

  • If you would like the order to be resent, you will be responsible for covering any additional shipping charges.

6. Delayed or Lost Shipments

While most orders arrive within the expected timeframe, delays can sometimes occur:

  • If your order is delayed significantly beyond the estimated delivery period, please reach out to us so we can investigate the issue with the carrier.

  • In rare cases where an order is confirmed lost in transit, we will coordinate with the shipping carrier to resolve the matter. Depending on the situation, we may offer either a replacement product or a refund.

7. Need Help?

Your satisfaction is very important to us. If you have any questions about your shipment, need assistance tracking your order, or require support for a shipping-related issue, please contact our customer service team:

📧 Email: [email protected]

We are here to help ensure your shopping experience with Lomexi is smooth and reliable from checkout to delivery.