Privacy policy

1. Introduction

At Lomexi, your trust is our highest priority. We understand how important it is to keep your personal information safe and private, especially in today’s digital environment. This Privacy Policy has been carefully created to explain, in detail, how we collect, use, store, and protect your information whenever you visit or make a purchase from lomexi.com (the “Site”). By accessing or using our Site, you acknowledge that you have read and understood this Policy, and you agree to the practices outlined here. If at any point you do not agree, we recommend discontinuing the use of our Site.

2. Information We Collect

When you interact with our Site, whether by browsing, creating an account, or making a purchase, we may collect different categories of information. These include:

Personal Information: This covers details such as your full name, billing and shipping addresses, email address, phone number, and payment information. We only request this data when necessary to complete transactions or provide support.
Order Information: This includes details of the products you buy, your order number, purchase history, and related transaction records. This information helps us track and manage your orders efficiently.
Account Information: If you choose to create an account with Lomexi, we will store your username, password, and saved preferences so you can enjoy a faster and more personalized shopping experience.
Technical Information: We may automatically collect data such as your IP address, browser type, device model, operating system, and how you interact with our Site. This allows us to maintain security and optimize performance.
Cookies & Tracking Data: Through cookies, pixels, and similar tools, we gather insights into browsing behavior, session duration, and engagement with our products or marketing campaigns. This helps us enhance both the shopping journey and marketing relevance.

3. How We Use Your Information

The information we collect is never taken for granted. Every piece of data serves a specific purpose designed to improve your overall shopping experience. We may use your information to:

Process and Deliver Orders: Your personal and order information allows us to confirm purchases, prepare products for shipment, and ensure timely delivery.
Customer Communication: We keep you updated on order confirmations, shipping status, tracking details, and any issues that may arise. This also includes responding to inquiries submitted to our support team.
Account Management: For registered customers, your data allows us to manage account access, preferences, and saved details to make repeat purchases more seamless.
Website and Service Improvement: Analyzing usage patterns and technical data helps us identify which products or features are most popular and which areas need improvement.
Fraud Prevention and Security: By monitoring suspicious activity, we can reduce the risk of fraudulent transactions and protect your information.
Marketing and Promotions: If you have opted in, we may send you emails about new arrivals, special offers, or tailored product recommendations that match your interests.

4. Sharing Your Information

We take your privacy seriously and do not sell, rent, or trade your personal information. However, in certain circumstances, sharing your data becomes necessary to provide high-quality services:

Service Providers: We work with trusted third parties such as payment processors, shipping companies, and IT service providers who support daily operations. These partners only access the information necessary to perform their duties and are bound by strict confidentiality agreements.
Legal Requirements: If required by law, court order, or government authority, we may disclose your personal information to comply with legal obligations or protect our rights.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of company assets, customer data may be transferred as part of the business transition. In such cases, we will ensure your information remains protected.

5. Payments

Your payment security is extremely important to us. All transactions are processed through secure third-party payment gateways such as Stripe and PayPal. Lomexi does not store or have access to your full payment card details. This means your sensitive financial information is encrypted and handled by providers with industry-standard security certifications.

6. Cookies & Tracking Technologies

To provide a smoother and more personalized shopping experience, our Site uses cookies and other tracking technologies. These serve several purposes:

Essential Functionality: Cookies help run vital features like your shopping cart, product comparisons, and the checkout process.
Analytics and Insights: By studying browsing data, we understand how customers interact with our Site, which helps us improve layout, design, and content.
Personalization: Cookies remember your preferences and browsing history, allowing us to suggest products and experiences relevant to your needs.
Advertising: Tracking technologies allow us to serve more targeted and meaningful ads, so you see promotions that actually match your interests.

You can disable cookies through your browser settings at any time. However, doing so may limit access to some features or reduce the functionality of the Site.

7. Data Retention

We keep your personal information only for as long as needed to fulfill the purposes outlined in this Privacy Policy. For example, order records may be retained to comply with accounting or legal obligations, even after your transaction is complete. Once the retention period expires, your information is securely deleted or anonymized.

8. Security of Your Information

We apply strict technical, administrative, and organizational measures to protect your information against unauthorized access, alteration, or misuse. These include encryption, firewalls, and secure data storage practices. While no system is entirely immune to breaches, we continuously update our security protocols to minimize risks and safeguard your personal data.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access: Request a copy of the personal information we store about you.
Correction: Ask us to update or fix any inaccurate or outdated information.
Deletion: Request the removal of your personal data, unless retention is legally required.
Opt-Out: Unsubscribe from promotional emails and marketing campaigns at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We take such requests seriously and aim to respond in a timely manner.

10. Children’s Privacy

Our Site is designed for adults and is not intended for children under the age of 13. We do not knowingly collect, use, or store data from children. If you believe that a child under 13 has provided personal information to Lomexi, please reach out to us immediately at [email protected], and we will take steps to remove that data.

11. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect updates in technology, services, or applicable laws. Whenever changes occur, we will post the updated version on this page and adjust the “Last Updated” date accordingly. We encourage you to review this page periodically to stay informed.